policies

Welcome to Montgomery Skin & Lash Studio. We look forward to providing you with the best care in a timely manner. We have created an intimate, warm, and relaxing environment: your sanctuary from the busy and stressful outside world. Please know that our Spa policies are to ensure that each and every one of our guests will enjoy their experience here.

Reservations and Arrivals

Spa services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability. A major credit card is required to hold a reservation for any of our services. If you arrive up to 10 mins late, your session will be shortened to accommodate a client whose appointment follows yours. After 15 minutes, the client will be considered a NO SHOW and your card on file will be charged for the full amount of services booked.

Cancellations

We value your business and appreciate your cooperation with our cancellation policy. We ask that you give us us at least 24-hours in advance if you need to change or cancel an appointment we have held for you. That way we may be able to accommodate another client. Failure to provide at least 24 hours’ notice may result in a cancellation fee of 50% of the services booked.

NO SHOW

If a client NO SHOWS (no contact via text or email prior to appointment) the credit card on file will be charged 100% of the scheduled service amount. We send out a reminder text the day before so this shouldn’t be an issue for anyone.

GIFT CARDS & CERTIFICATES

Gift cards/certificates are non-refundable and non-transferable. Discounted gift cards cannot be purchased and used as form of payment in same transaction. Not redeemable for cash or credit. Not redeemable on retail products.

PRICING

All prices displayed on our website are subject to change at anytime, and without notice. This is included for all single session pricing as well as any series of treatments, and promotions.

PRODUCT RETURN POLICY

We currently accepts returns for defective products and packaging only. Products must be returned within 14 days of purchase.